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Terms of Service

Effective date: 20 February 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and HydraCore Pty Ltd ("HydraCore", "we", "us", or "our"), governing your access to and use of the HydraCore platform, including our website, APIs, dashboards, documentation and related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

2. Description of Service

HydraCore is a platform-as-a-service ("PaaS") that enables customers to deploy, manage and scale AI-powered agent instances. The Service includes, but is not limited to:

  • Provisioning and management of cloud infrastructure for AI agents
  • API access for programmatic control of instances
  • Dashboard interfaces for monitoring and configuration
  • Billing and subscription management via Stripe Connect
  • Template and skill marketplace functionality

3. Account Registration

To use the Service, you must create an account by providing accurate, complete and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must notify us immediately of any unauthorised use of your account. We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party rights
  • Distribute malware, viruses, or other harmful code
  • Engage in cryptocurrency mining without explicit written approval
  • Send unsolicited bulk communications (spam)
  • Attempt to gain unauthorised access to other users' accounts or data
  • Interfere with or disrupt the integrity or performance of the Service
  • Reverse-engineer, decompile, or disassemble any part of the Service
  • Use the Service to build a competing product or service
  • Deploy agents that generate illegal, harmful, or deceptive content

We reserve the right to investigate and take appropriate action against any violation of this section, including removing content, suspending accounts and reporting to law enforcement.

5. Subscriptions and Billing

5.1 Plans and Pricing

The Service is offered under various subscription plans as described on our pricing page. Prices are quoted in Australian Dollars (AUD) unless otherwise stated and are exclusive of applicable taxes.

5.2 Free Trial

We may offer a free trial period. At the end of the trial, your account will be downgraded unless you subscribe to a paid plan. We reserve the right to modify or discontinue free trials at any time.

5.3 Payment

Paid subscriptions are billed in advance on a monthly or annual basis. Payment is processed via Stripe. By providing payment information, you authorise us to charge the applicable fees to your payment method.

5.4 Refunds

Fees are non-refundable except where required by Australian Consumer Law. If you believe you are entitled to a refund, please contact us at support@hydracore.io.

6. Customer Billing (Stripe Connect)

If you use our Customer Billing feature to collect payments from your end users via Stripe Connect, you agree to comply with Stripe's Connected Account Agreement and all applicable payment regulations. HydraCore acts as a platform facilitator and is not responsible for disputes between you and your end users.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use and protect your information. By using the Service, you consent to the practices described in the Privacy Policy.

You retain ownership of all data you upload to or create through the Service ("Customer Data"). You grant us a limited licence to process Customer Data solely for the purpose of providing the Service.

8. Intellectual Property

The Service, including its original content, features and functionality, is owned by HydraCore and is protected by international copyright, trademark, patent, trade secret and other intellectual property laws.

"HydraCore", the HydraCore logo and other marks are trademarks of HydraCore Pty Ltd. You may not use our trademarks without prior written consent.

9. Service Level and Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may perform scheduled maintenance with reasonable advance notice. Emergency maintenance may be performed without notice.

Specific uptime commitments, if any, are described in your subscription plan or a separate Service Level Agreement (SLA).

10. Limitation of Liability

To the maximum extent permitted by law, HydraCore shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of (or inability to access or use) the Service
  • Any conduct or content of any third party on the Service
  • Unauthorised access, use, or alteration of your transmissions or content

Our total aggregate liability for all claims arising from or relating to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law.

11. Indemnification

You agree to indemnify, defend and hold harmless HydraCore and its officers, directors, employees and agents from and against any claims, liabilities, damages, losses and expenses arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any third-party rights.

12. Termination

You may terminate your account at any time by contacting us or using the account deletion feature in your dashboard. We may terminate or suspend your access immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

Upon termination, your right to use the Service will immediately cease. We will make your Customer Data available for export for thirty (30) days following termination, after which it may be permanently deleted.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the effective date. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

15. General

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. These Terms constitute the entire agreement between you and HydraCore regarding the Service.

16. Contact

If you have any questions about these Terms, please contact us at:

HydraCore Pty Ltd
Melbourne, Australia
legal@hydracore.io